Honestly the place would deserve at least a 4 star rating, but sadly enough the shameful monkey business with sunbed reservations conducted by the beach staff was a real disappointment. Recently renovated, good location, fantastic views including sunset. We would like also to thank you for the compliments you addressed to the owners. We hope to have the opportunity to welcome you in our resort again and we are sure that you will have the chance to enjoy 5star service without any hick ups. After all we are in Balkans and we need to work with our people. The proof is our hotel that enjoys high ratings and excellent comments from its guests. We also believe that is not “difficult to have a real 5 star hotel when the staff is from the Balkans” as you mention. and the way the buffet is served is according to regulations to protect a guest from the possibility of spreading the pandemic. Part of this is the A3 menu you were presented which is disposable and for one-time use. amid the Covid pandemic we have prescribed operation protocols. In Maestral we put the safety of our guests first. The price you mention IS the price for a premium Park view room for two adults. This is the price of a superior room with a Sea view for two adults and one child. The price of the accommodation you paid is 315 euro and not 355 euro since we offered a discount upon reservation. We would have liked to have the opportunity to hear your comments while in our resort and offer to you the necessary clarifications and assistance. Bledigj, Thank you for your comments on your stay with Maestral Resort & Casino. The restaurant menu and the alla carte kitchen.ĭear Mr. Negative The raport bettwen price and quality. Possitive in the hotel are: The hotel in total is super good. We didnt found the menu in the room and in the television it had a problem. But is difficult to have a real 5 star hotel when the staff is from balcans. Everything is new clean well maintained and a big bravo to the owner. The managment of the hotel is trying to make possible to sell the hotel as a 5 star hotel and they did it with the investment they have done. They are focused on working with open buffet for lunch and dinner that in my opinion was much more better than alla carte but if i wanted open buffet i can choose Turkey.they are the best for selling that type of food that i will never choose. When you make such a big investment you should also improve the quality of food. The portions was extremely big,the food extremely not tasty. We saw and ordered in alla carte menu that was a A3 paper and nothing was good. Second thing is that when you pay around 355 eur night the level of the restaurant should be on the same level of the price. We have been on the start of september and the hotel was fully renovated,and seems new and we payed around 355 eur night BB,and when i saw a day before leaving the price was only 200 night BB.So they didn’t respect the clients in a honest way.
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